Common questions
Answers about getting started, your wallet, business payments and safety.
Getting started
What is TAANO?
TAANO is a Shariah-compliant mobile money wallet for Kenya. You can send money, pay bills and merchants, save toward goals, invest in Sukuk and Islamic funds, shop with a virtual card and take payments for your business.
Is TAANO Shariah compliant?
Yes. TAANO is built on Islamic finance principles: no interest, no hidden charges, and investment products that are Shariah compliant.
Which languages does the app come in?
English and Somali. You choose when you first open the app and can change it later.
Where can I get the app?
TAANO is coming to the App Store for iPhone and Google Play for Android. The download buttons on this site will take you there once it is live.
What do I need to sign up?
A smartphone, your own phone number and your national ID or passport. You take a selfie in the app to verify it is you.
How do I add money to my wallet?
Choose Top up in the app and pay from M-Pesa or your bank account. The money is in your wallet straight away.
Using your wallet
How do I send money?
Choose Send, pick the person from your contacts or enter their number, enter the amount and confirm with your PIN. You can send to TAANO users, M-Pesa, bank accounts and PesaLink.
Which bills can I pay?
Electricity (KPLC), water, internet, TV, school fees, government services and insurance, plus Safaricom and Airtel airtime and data.
How do I pay in a shop?
Choose Scan and pay, point your camera at the shop’s TAANO QR code, check the amount and confirm.
How does saving toward a goal work?
Name what you are saving for and set the amount. You can then put money aside a little at a time and watch your progress.
What can I invest in?
Shariah-compliant Sukuk and Islamic funds, chosen from the Investments screen. Details of each product, including the minimum amount, are shown in the app before you invest.
How does the TAANO card work?
It is a virtual card linked to your wallet, for shopping online and in store. You can freeze it, set spending limits and switch online or international payments on or off from the app.
Can I see what I have spent?
Yes. Every payment in and out is listed with a receipt you can download or share.
For businesses
Can my business use TAANO?
Yes. Businesses use TAANO to take payments from customers, keep a record of sales and pay suppliers and staff. Contact us to get set up.
What kinds of business is it for?
Any business that takes payments from customers, such as shops, cafés and restaurants, barbers and salons, tailors, grocers, market stalls and delivery services.
How does my business get paid?
Your customer scans your QR code or enters your business number and pays from their TAANO wallet. You both get a message, and the money is in your wallet straight away.
How do I set up TAANO for my business?
Send us a message from the Contact page and choose "TAANO for business". We will help you get started.
Safety and help
How is my wallet protected?
Every payment needs your PIN or your fingerprint, and you get a notification each time money comes in or goes out.
What should I do if I lose my phone?
Contact us straight away so we can help you protect your wallet.
What if a payment looks wrong?
Tell our support team as soon as you notice. We will look into it with you.
How do I get help?
Send us a message from the Contact page and our support team will get back to you.